ej33's Privacy Policy
Your personal information is completely safe with us. This policy explains how ej33 collects, uses, and protects your information.
Introduction & Scope
Welcome to the ej33 platform. This Privacy Policy ("Policy") describes our practices regarding the personal information of you — the user of ej33's website and services. By creating an account on ej33 or using our services, you accept the terms of this Policy.
This Policy applies to players in Bangladesh and has been written in Bengali so you can easily understand your rights and responsibilities. ej33 always treats the security of your information as its highest priority.
What Information We Collect
ej33 collects only the information necessary to provide its services. We may collect the following types of information:
1.1 Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or other identity document details (for KYC verification where required)
- Address (city and country)
1.2 Account & Transaction Information
- Username and password (stored in encrypted form)
- Deposit and withdrawal history (via bKash, Nagad, Rocket)
- Gaming activity and betting history
- Record of bonuses and promotions received
1.3 Technical Information
- IP address and device type
- Browser type and operating system
- Cookie and session data
- Login time and duration on the platform
1.4 Communication Information
- Messages sent to support via live chat or email
- Complaints, suggestions, and feedback
How Your Information Is Used
ej33 uses collected information only for specific, legitimate, and lawful purposes. The purposes of use are described below:
2.1 Account Management & Service Delivery
Information is used to create, verify, and manage your account, to process payments, and to provide bonuses and rewards.
2.2 Security & Fraud Prevention
Information is used to prevent unauthorized access to accounts, to detect fraud and suspicious activity, and to maintain the integrity of the platform.
2.3 Legal Compliance
Information is used to comply with applicable laws and regulations, and to fulfill KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
2.4 Service Improvement & Personalized Experience
Information is used to improve the gaming experience, to provide relevant promotions and offers, and to display content according to your preferences.
2.5 Responsible Gaming
Information is used to monitor player behavior under responsible gaming policies and to provide intervention and support where needed.
2.6 Support & Communication
Information is used to resolve your questions and complaints, and to send important updates and notifications.
Sharing Information with Third Parties
ej33 does not sell or rent your personal information. However, limited information may be shared with third parties in specific circumstances:
3.1 Payment Processors
Information required to process transactions via bKash, Nagad, and Rocket is shared with the relevant payment service providers. These providers follow their own privacy policies.
3.2 Technology & Service Providers
Limited necessary information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, as well as IT infrastructure partners.
3.3 Legal Authorities
Information may be disclosed to relevant authorities in response to court orders, lawful investigations, or legal obligations.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of ej33's business, user information may be transferred. We will notify you in advance in such circumstances.
Important: When sharing information with any third party, ej33 ensures they maintain adequate data protection standards.
Cookies & Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored on your device that help the website remember your preferences and session information.
4.2 What Cookies We Use
- Essential Cookies: Required for login sessions and security — the platform cannot function without them.
- Functional Cookies: To save your language and display preferences.
- Analytics Cookies: To analyze platform usage and support improvements.
4.3 Cookie Control
You can disable cookies in your browser settings. However, disabling essential cookies may affect site functionality and make logging in difficult.
Data Security Measures
ej33 has implemented industry-standard technical and organizational measures to protect your information:
5.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption: all data transmissions are encrypted.
- Password hashing: your password is never stored in plain text.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability testing.
5.2 Access Controls
- Only authorized personnel have access to the necessary information.
- Role-based access control systems.
- Data protection training for staff.
5.3 Response to Data Breaches
In the event of a data breach, ej33 will notify affected users as quickly as possible and take the necessary steps to limit the damage.
Data Retention Period
ej33 retains your information only for as long as necessary:
- All account and transaction information is retained while the account is active.
- After an account is closed, certain information may still be retained for a period determined by applicable law due to legal obligations.
- Technical logs are generally retained for a short period.
- At the end of the retention period, information is securely deleted or anonymized.
Your Rights
As an ej33 user, you have the following rights over your own information:
7.1 Right to Know
You may request to know what information we have collected about you and how it is being used.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you may contact us to have it corrected.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be temporarily restricted.
7.5 Right to Object
You may object to marketing communications or certain types of data processing.
To exercise these rights, please contact our support team.
Protection of Minors
ej33 strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.
If parents believe their minor child has created an account on ej33, please contact support immediately.
International Data Transfers
ej33 may use servers and service providers located in various countries to deliver its services. Even if your information is transferred to another country, we ensure that:
- Transfers are conducted in accordance with international data protection standards.
- The receiving party maintains adequate protection measures.
- Information is always transferred in encrypted form.
Changes to This Policy
ej33 reserves the right to update this Privacy Policy at any time. For significant changes, we will:
- Post a prominent notice on the website.
- Send a notification to your registered email.
- Clearly state the effective date of the updated policy.
If you continue using ej33 after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us through the following:
Live Chat Support
24 hours, 7 days — assistance available in Bengali and English. Speak directly with our representative from the live chat window on the ej33 website.
For specific privacy-related requests, write to us by email:
[email protected]
We are committed to properly resolving your requests. For information on responsible gaming, visit our Responsible Gaming page.